For health, safety and hygiene reasons, consumable wellness products such as RISHI ENERGY™ URJĀ FIZZ cannot be returned once delivered if the seal is opened or broken, except where the product is defective, damaged in transit, expired, or incorrectly shipped. This is standard practice for food/beverage products and does not affect your statutory rights for defective goods. This policy forms part of our Terms of Sale.
You are eligible if, within 48 hours of delivery, you report that the product is:
• Damaged or leaking on arrival;
• Tampered with or seal broken before delivery;
• Expired or within an unacceptable shelf-life window on arrival;
• The wrong product or wrong quantity versus your order.
To raise a claim, email namaste@pranaelements.com with your order number and clear photos of the outer packaging, the product, and the batch/expiry label.
• Opened or partially consumed products (unless defective as above).
• Claims raised after the 48-hour window.
• Products damaged by misuse, improper storage, or after delivery.
• "Change of mind" on consumable items.
For eligible claims, we will, at our discretion, either replace the product free of charge or issue a refund. If we ask you to return the product, we will arrange/bear reasonable return shipping for verified defective or wrong items.
• Refunds are issued to the original payment method via Razorpay.
• Once a refund is approved, we initiate it within 3–5 business days. It may take an additional 5–7 business days for your bank/card issuer to credit the amount, depending on their processing.
• You will receive a confirmation once the refund is initiated.
Refunds for orders cancelled before dispatch are governed by our Cancellation Policy and are refunded in full to the original payment method.
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Pranasara Elements Pvt. Ltd. · namaste@pranaelements.com · +91-8225968850